1. Minimum Order

we have no minimum order requirements.

2. Payment Method
T/T, L/C, Western Union, Money Gram, Cash, etc...
please ask sales consultant for more info before payment.

3. Shipping Ways
Send by DHL, TNT, UPS, Fedex, EMS, etc...

4. Delivery Lead Time
Normally 1~2 working days after received payment.
Please ask sales consultant for the exact delivery time according to our stock status. 

5. Warranty
It depends on what kinds of spare parts, printheads is without warranty. other parts like control boards have warranty, for more information please ask sales consultant.

6. Support
E-mail Technical Support
you should expect our reply within 24 hours.

Online Support
Available 24/7, 365 days a year for instant assistance. Search and locate helpful FAQs, articles, training videos, downloads & more.



Step 1.
Ask our consultant for every details about our products, via Email, MSN, Skype, Yahoo! and Phone.

Step 2.
Confirm the order to us, provide the following information, then we will send you Proforma Invoice for your reference.
Order Details: (Items and Quantity)
Company Name :
Contact Person :
Address :
Telephone :
Sea port of Destination : (if need)

Step 3.
Send payment and notify us.

Step 4.
We will deliver the goods ASAP. After receipt of your payment, and keep you informed about the order status.
We will take pictures of the parts before delivery, provide tracking number for DHL.

Step 5.
Confirm to us upon receipt of order.


         You may use the following methods of payment: PayPal online payment, PayPal direct payment, bank transfer, and Telegraphic Transfer (T/T) payment and Western Union Payment.

For details, please refer to the following:


PayPal direct payment


Telegraphic Transfer (T/T) payment:
(1) Place an order;
(2) Get the bank account information of kingsign technology;
(3) Make the payment at the bank, and get the Payment Receipt;
(4) Send the Payment Receipt to 
info@kingsign.net;
(5) Receive the Tracking Number of your order;
(6) Wait for your order.

Bank transfer payment information:
Beneficiary Bank: BANK OF COMMUNICATIONS CO.,LTD
AddressNO.188, YINCHENG MIDDLE RD, SHANGHAI, CHINA
Swift Code: COMMCN3XOBU
BENEFICIARY ACCOUNT NO.: 90000049212100
Beneficiary Name: KINGSIGN TECHNOLOGY CO., LIMITED
Address: No.288, KEYUAN ROAD, SHANGHAI, CHINA
Tel: +86 21 61552818     Fax: +86 21 63291090


Western Union Payment:

First name: JIANRU
Last name: HUANG
Address: No.288, KEYUAN ROAD, SHANGHAI, CHINA


The item can be returned under the following conditions:
1) There is found quality problem after opening the package.
2) The item is different from the order list.
3) There is obviously design flaw on the product.
4) The item is irreparably damaged during transportation.
5) Products can not be used because of design flaw.

Returned items are regarded as invalid under the following conditions: 
1) The item still works even though theres damage during transportation.
2) No claim is made up to 14 days after the customer has received the products.
3) The item is returned because of different color or packaging which has no effect the product.
4) The returned item does not meet the conditions.

Note:

1) The returned item will only be exchanged with a same style item; If such item is out of stock, it is acceptable to exchange with other item from our website but in same value.
2) The returned item should be undamaged and in their original packaging.
3) Please provide the following information when returning the products: products names or codes, the problems encountered, and your order information.
4) The return transportation fee will be equally covered by both parties.

Returning procedure:
      If a serious problem is found within 14 days of receiving the products, you should contact Customer Service and our staff will help you find a solution in 2 business days

Warranty:
       For the items other than consumable products sold via www.cmyk-parts.com,  we provide 12 months warranty after shipment. All the extra parts for equipment can be purchased from www.kingsign.net. Further, for our VIP customers, the period of warranty shall be extended to 18 months.

About Refunds:
        When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.
        Most refunds are issued based on the payment method used at the time of purchase, sometimes maybe refunded as points to your account.
        Please kindly notice if it is because of customers reasons, we will not approve the refunds.
        The claim must be made within 14 days after the customer has received the products.

After-sales Service

Quality Warranty:
Original & Brand New.

After-sales Service:
We provide free consultation (including email, instant messaging, Live Chat, telephone calling, etc) about all our items. If necessary, we can also arrange engineer (s) to give free training at your premises, you will be responsible for the cost of such travelling (i.e. air ticket, board and lodging in your country, etc.). For the machines out of warranty period and if our engineer (s) is (are) required to attend at, all the fares, accommodation cost and incidental expenses shall be borne by customer, and accordingly, USD$100 service fee shall be charged per day.


Service Complaint

If you have any suggestions, complaint or claim, please contact us, we will reply within 24 hour
Complaint about products:
info@kingsign.net
Complaint about service:
complaint@kingsign.net
For other issues:
info@kingsign.net

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